Help & Support
Find answers to common questions, learn about our services and pricing, and get the support you need.
Getting Started
Quick Start Guide
- Sign up for your chosen service package
- Complete the onboarding questionnaire
- Attend the kickoff call with our team
- Connect your data sources
- Begin your AI transformation journey
System Requirements
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Stable internet connection
- Access to your business data systems
- Administrative permissions for integrations
- Basic understanding of your current processes
Your Journey with Enhance Technologies
Phase 1: Initial Contact & Discovery (Week 1)
What Happens:
- • Initial consultation call (60 minutes)
- • Business needs assessment
- • Current process evaluation
- • Package recommendation
- • Custom proposal preparation
What You Need to Prepare:
- • Overview of current forecasting methods
- • Key business challenges you're facing
- • Data sources and systems currently used
- • Timeline expectations and budget range
- • Key stakeholders for the project
Phase 2: Agreement & Planning (Week 2-3)
What Happens:
- • Contract and SOW finalization
- • Project timeline creation
- • Technical requirements gathering
- • Data audit and mapping session
- • Team introductions and role assignments
What You Need to Do:
- • Sign service agreement and purchase order
- • Assign internal project manager
- • Provide access to relevant data systems
- • Complete detailed requirements questionnaire
- • Schedule regular check-in meetings
Phase 3: Implementation (Month 1-3)
What We Do:
- • Data integration and cleansing
- • AI model training and calibration
- • System configuration and setup
- • Testing and validation phases
- • Weekly progress updates
Your Involvement:
- • Participate in weekly check-ins
- • Provide feedback on initial outputs
- • Validate data accuracy and completeness
- • Test system functionality
- • Attend training sessions
Phase 4: Training & Go-Live (Week 10-12)
Training Program:
- • Administrator training (4 hours)
- • End-user training sessions (2 hours each)
- • Custom workflow documentation
- • Best practices workshop
- • Q&A sessions with experts
Go-Live Support:
- • Dedicated support during launch week
- • Real-time issue resolution
- • System monitoring and optimization
- • User adoption tracking
- • Success metrics establishment
Phase 5: Optimization & Growth (Month 4+)
Ongoing Support:
- • Monthly performance reviews
- • Continuous model refinement
- • Feature updates and enhancements
- • Advanced analytics recommendations
- • Quarterly business reviews
Growth Opportunities:
- • Additional module implementations
- • Advanced AI capabilities
- • Integration with new systems
- • User base expansion
- • Custom development projects
Typical Implementation Timeline
Keys to Success
From Your Side:
- • Assign dedicated project resources
- • Ensure data quality and accessibility
- • Participate actively in training
- • Provide timely feedback
- • Communicate requirements clearly
From Our Side:
- • Regular communication and updates
- • Proactive issue identification
- • Comprehensive training and support
- • Continuous optimization
- • Long-term partnership approach
Our Services & Pricing
Enhance Starter
Foundation Package for SMEs
- AI Forecasting + Basic Cost Analytics
- 30-60 days implementation
- Target: €1-10M revenue companies
- Replace Excel-based planning
Enhance Professional
Growth Package for Growing SMEs
- Full AI Forecasting + Advanced Cost-to-Serve
- Basic AI SDR included
- 60-90 days implementation
- Target: €10-50M revenue companies
Enhance Enterprise
Scale Package for Larger SMEs
- Complete platform + AWS Supply Chain
- Custom AI agents
- 90-120 days implementation
- Target: €50-200M revenue companies
AI Forecasting & Demand Planning
Starting at €2,500/month - Advanced machine learning algorithms for accurate demand forecasting.
- Historical data analysis and pattern recognition
- Seasonal trend identification
- Multi-variable forecasting models
- Real-time forecast adjustments
Inventory Management & Classification
Starting at €2,000/month - Advanced ABC and XYZ analysis with machine learning optimization.
- Dynamic safety stock calculation
- Multi-echelon inventory optimization
- ABC analysis and segmentation
- Automated replenishment triggers
Cost-to-Serve Analytics
Included in Professional & Enterprise packages - Comprehensive profitability analysis with activity-based costing.
- Customer profitability analysis
- Product margin optimization
- Channel effectiveness measurement
- Resource allocation insights
AI SDR (Sales Development Representative)
Included in Professional & Enterprise packages - AI-powered lead generation and qualification.
- Automated lead research and scoring
- Personalized outreach campaigns
- Multi-channel engagement
- Performance analytics and optimization
AWS Cloud Implementation
Contact for pricing - Complete cloud migration with AWS Supply Chain specialization.
- AWS Supply Chain platform setup
- Cloud migration and optimization
- DevOps and automation
- Security and compliance implementation
Youth AI Program
€500 - €2,000/month depending on scope - Educational AI programs and mentorship initiatives.
- AI Education Curricula
- Mentorship Programs
- Hands-on AI Projects
- Industry Partnerships
Add-On Services & Pricing
Module Add-ons
€1,500 - €3,000/month
Additional functionality modules
User Licenses
€150 - €300/month
Per additional user
Custom Integrations
€5,000 - €18,000
Project-based pricing
Technical Support
Support Channels
Email Support
support@enhancebmt.ai
Response within 24 hours
Priority Support
Available for enterprise clients
Response within 4-8 hours
Common Technical Issues
Data Integration Issues
Ensure your data formats match our specifications. Contact our team for data mapping assistance.
Forecast Accuracy Concerns
Allow 2-3 forecasting cycles for AI models to learn your patterns. Historical data quality is crucial.
AWS Access Problems
Verify IAM permissions and security group settings. Our team can assist with AWS configuration.
Account & Billing
Payment & Invoicing
- Payment terms: 30 days from invoice date
- Accepted methods: Bank transfer, credit card for smaller amounts
- All fees are exclusive of applicable taxes (VAT)
- Disputed invoices must be raised within 30 days of receipt
- Late payments may incur interest charges as permitted by law
Service Agreements
Each engagement is governed by a detailed Service Agreement or Statement of Work (SOW) that includes:
- Scope of services and specific deliverables
- Project timeline and key milestones
- Detailed pricing and payment schedule
- Performance metrics and success criteria
- Data handling and confidentiality terms
Billing Inquiries
For any billing questions or concerns, please contact our accounts team:
Email: billing@enhancebmt.ai
Hours: Monday - Friday, 9:00 AM - 5:00 PM CET
Still Need Help?
Our support team is here to help you get the most out of our AI-powered solutions.
Contact Support